shopping

We will show you how to use the Pessoa Club Online Store.

 

[Ordering Procedure】

1. Place your order

Once you have added the products you want to your cart and set your delivery address and payment method, a confirmation screen for your order will appear. Please confirm the details and, if there are no mistakes, your order will be completed.

2.Confirm your order

Once your order is complete, a confirmation email will be sent automatically. If you do not receive the email, it may have ended up in your spam folder, or you may have entered your email address incorrectly or made a mistake in your email settings, so please check your email address again. Also, if there is a problem with the item after you place your order, such as a shortage of stock, we will contact you by email. If the item is in stock, it will usually be shipped the same day or the next business day (excluding weekends and holidays).

3. Shipping notification email

We will send you an email with the shipping number. Please note that, in principle, shipping charges for cancellations or changes after shipment will be borne by the customer. Products are usually delivered by Sagawa Express (although a different shipping company may be used for Okinawa Prefecture, remote islands, and areas outside the jurisdiction of Sagawa Express).

4. Arrival of the product

If you do not receive your item, please contact your nearest Sagawa Express office using the shipping number, or contact us.

5. Returns and exchanges In the event of a return

Please contact us by email and we will send you instructions on how to return the item. For more information, please click here.

 

[About changes and cancellations after placing an order]

You can only change or cancel your order if the item is being prepared for shipment. Please note that you cannot change or cancel an item if it is awaiting shipment or has already been shipped. If you wish to change or cancel your order, please contact us.

 

[Sales price and inventory information]

・Sales price

Please note that product sales prices may change without notice.

・About inventory

Regarding the inventory display of products, even if they are displayed as "in stock", there may be a large number of orders due to advertising, and the stock may run out. In order to provide customers with a pleasant shopping experience, we pay close attention to inventory management, but the above situation may occur. We appreciate your understanding.

 

[About the email newsletter]

We send you information about sales, new products, and other great deals. If you would like to change or stop receiving our newsletter, please contact us.

 

[About the product information currently listed and on sale]

Please note that product information (size, specifications, etc.) listed or on sale may change without notice.

 

[Payment】

About payment method                                                                                                

1. Credit card payment

The following credit cards are available.

・Visa

・Mastercard

・American Express

・JCB

・Discover

・UnionPay

2、PayPal

The closing date and contract details of the credit card registered with PayPal may differ depending on the card company or PayPal, Inc. For details, please check with the relevant card company or PayPal, Inc.

3. Cash on delivery

Payment method: Cash only.

* We cannot accept the designation of a delivery company according to the customer's request.

*If the total exceeds 20,000 yen, payment must be made by credit card or Paypal.

 

[About Shipping】

Shipping method and shipping fee

Sagawa Express Shipping Fee (nationwide): Standard delivery 690 yen (tax included)

*Not applicable to Okinawa and some remote islands. Okinawa/Hokkaido/Kagoshima: 1,500 yen (tax included).

Delivery company: Sagawa Express

We will ship within 5 business days after payment is confirmed.

Shipping fees will be charged for each order. Please note that we cannot combine items from separate orders for delivery.

 

[Returns and Exchanges】

Please contact us within 7 days after receiving the product.

Please note that we cannot accept returns or exchanges without contacting us. If you wish to return or exchange an item, please return it within 10 days of the delivery date. (Please note that we cannot accept returns if more than 10 days have passed and you have not returned the item.) Returns or exchanges due to customer reasons such as the size not fitting or the item being different from the image will be considered.

 

[Cases where exchanges and returns cannot be accepted]

・Products that have been delivered for more than 7 days

・Items that are missing tags, labels, boxes, etc.

・Products that have already been used or washed

・Items that have been damaged, stained, or have an odor caused by the customer

・Items that are missing accessories at the time of delivery

・Products for which we have provided hemming services

 

【About exchange】

Please contact us by e-mail.

The items that can be exchanged are basically the same product size and color.

(If you contact us by email, please write "Exchange" in the subject line.)

The customer will be responsible for the shipping costs when returning the product. We will ship the replacement product as soon as the product arrives at our company. In the case of an exchange due to a customer's convenience, we may ship the product with shipping charges to be paid by the customer. Please note that we may not be able to accept the return if the product is lost or deteriorated during the return shipment.

 

[Return]

Please contact us by email with the item you wish to return and the reason for the return. (If you contact us by email, please write "Return" in the subject line.)

Please note that we may not be able to accept returns if the product is lost or damaged during return shipping.

 

[About refunds]

The refund amount will be the product price minus shipping costs.

If shipping charges are not paid at the time of product shipment, we may deduct them from the product price to be refunded.

- Refunds to customers who paid by credit card will be processed by canceling or correcting the charge.

(Refunds may not be reflected until the following month depending on the card company's closing date and processing date.)

・Refunds to customers who paid in cash will be made by transfer to a designated account.

(Bank transfer fees must be paid by the customer. Bank transfer fees will be deducted from the refund amount.)

note that.

 

[Exchange for defective products, etc.]

We strictly inspect products under strict management before shipping, but in the unlikely event that the product you receive is different from what you ordered or is defective, we will exchange or refund the product. We apologize for the inconvenience, but please contact us within 7 days. If we have the product in stock, we will send you a new product without any defects. All fees incurred at this time will be borne by our company. (If the replacement product is not in stock, it will be returned.)

 

[About tracking】

Please feel free to contact us by email with any questions or inquiries.